Camden Health Report Card Survey 2005

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Purpose: To establish mechanisms for measuring citizen satisfaction with health care institutions in the City of Camden.

Survey questions asked about resident perceptions of health care in the City of Camden.  Respondents were asked if they had used themselves or accompanied someone else on a visit to emergency departments, primary care facilities, or specialists within the past year. For each facility, they were asked to grade elements of the experience from A to F.

Street intercept surveys (convenience sample) were done in neighborhoods throughout the City of Camden during July 2005.  498 residents answered the survey.

Surveys were conducted by teams of college or graduate students and Camden high school students (participants in the STARR program led by staff from the Center for Children and Childhood Studies at Rutgers University). This blend of technical skills and local knowledge was instrumental to the survey’s completion.

Responses were entered into handheld computers by the survey teams. Data from these computers was downloaded into an Excel spreadsheet. The teams were assigned to the same neighborhood on a given day. Each survey team had at least one person proficient in Spanish.

Readers of this report are invited to submit feedback on the findings of this report and suggestions for future data collection efforts. Page 14 of this report will include reader comments.